Yes, all relevant parties will be informed about the conclusion of the investigation within a maximum of 30 days from the issue of the report by the committee.

You are required to fill in the complaint form, mention all the relevant details, and attach all relevant reports and evidence.

Normally, you should expect to receive a detailed report within a maximum of 90 days from the date of the committee formation. In some cases, however, the committee may extend the above-mentioned required period for another 90 days or less to issue its report.

The Authority deems every complaint important, however, initiation of investigations is based on a prioritization system which the Authority implements including but not limited to cases of death, cases referred from courts or the Public Prosecutor, and cases involving serious errors.

Committees are formed as per article 39 of law 70 for the year 2020, provided that the members are experienced and competent in what is entrusted to them, as follows: 1. Three specialized doctors or have sufficient medical experience to decide on the subject presented to the Authority 2. A lawyer from the Fatwa and Legislation Department, who’s level is not less than an assistant consultant or a professor in law with a practical or professional experience of not less that fifteen years. 3. A doctor specialized in Occupational Health 4. A Forensic Doctor The Chairman of the Authority may change the number of the members of the committee, provided that its number is not less than five and that its formation contains an odd number of members, including the categories referred to, and they are selected according to the nature of the subject presented and its effects.

Only the person who submitted the complaint initially may apply for its withdrawal. The withdrawal is made by filling out the appropriate form and sending it through email to the Authority. If the complaint was launched by a legal guardian or representative, the complaint can only be withdrawn by the same person unless proof of change of guardianship is provided. However, if the complaint has been referred to the Authority from another entity, the withdrawal must be from that entity.

You may follow up the complaint by contacting the Authority by email.

No, not in all cases. The Authority reserves the right to follow the investigation through if it deems it necessary should evidence reveal violations in the healthcare facility which may harm future patients or repeated violations from a healthcare professional noted through other complaints.

A complaint can be submitted by filling out the form designated for that purpose and then sending it to the Authority via email or by personally attending the Authority headquarters if this is not possible.